Customer reviews of Msl Trade Centre

By Anthony B on 25 May 2017 | Verified purchase

Good product, great service, courteous and friendly.

Reply from Msl Trade Centre on 20/07/17

Thank you Anthony for your kind words and of course your 5 star review .At Msl Trade Centre we treat customers as we would like to be treated ourselves so its great to know you had an enjoyable experience . Best regards the Msl Trade Centre team

By Jay T on 24 May 2017 | Verified purchase

I have been looking for a Mercedes-Benz W124 Estate in very good condition with a certain spec! When the one MSL put up for sale, I was instantly impressed with the information, description and the photos supplied by them showing the vehicle, this gave me a very good idea and helped me make a decision to buy it. I am a London based collector and Peter took the time on a Sunday afternoon to talk to me about the car. His honesty and knowledge was very assuring that as I explained I will buy the car (paid in full) on his verbal trust on a 'gentleman's agreement'. Very nice gent, and even more pleasant to deal with in person when I collected the car a few days later. His co-workers were also very nice and welcoming when arrived and even took the time to show us around there very well maintained showroom. Peter ensured me and brother met all the time restrictions to check the car, taxed it on my behalf and delivered all paperwork so we could leave for London again. Highly Recommended!!!!!

Reply from Msl Trade Centre on 20/07/17

Hi Jay , thank you very much for your review and for the 5 stars . At Msl Trade Centre we pride ourselves on honesty and we are always available to explain and describe our products .Thanks again Jay . Best regards from the Msl Trade Centre team

By Vidal T on 23 May 2017 | Verified purchase

Great, really helpful and great advise. Would use again. Great customer service and have gone extra mile in preparing the car and making me feel comfortable.

Reply from Msl Trade Centre on 20/07/17

Thank you for the great review Vidal . It was our pleasure being of service to you . when your ready for Mot or service do not hesitate to contact us . Best regards the Msl Trade Centre team

By Mike F on 22 May 2017 | Verified purchase

I bought an 09 plate S Class Mercedes from MSL Trade Centre. One can feel apprehensive buying a used car but I found the experience at MSL reassuring and helpful, both with the sale and the aftercare. Pete, the Director, was not only personable and friendly he was honest and frank. Even with a 12 month MOT and their own checking no car salesman has a crystal ball to predict future breakdowns, but he told me the "only issue if you have a problem is that there won't be a problem, we'll sort it out". In the first month I had a suspension sensor problem then an electronic handbrake problem and Pete's promise was put to the test. With the help of MSL's sister garage a short distance away the car was repaired on both occasions very quickly and free of charge under the warranty that came with the purchase. And they dealt with the warranty provider not me! All in all, brilliant "bespoke" customer service and I would highly recommend this company for sales and service. Well done. Mike Forrest.

Reply from Msl Trade Centre on 20/07/17

Hi Mike thank you for our 5 star review . We are very pleased that you are happy with the service you have received and appreciate your loyal custom , again a big thank you from the Msl Trade Centre team

By Owen D on 20 July 2018 | Purchase not verified

Fantastic service, very easy and simple. The staff are knowledgeable and extremely friendly, informing customers throughout the buying process.

Reply from Msl Trade Centre on 21/07/18

Thank you Owen for your 5 star review and your fantastic feedback . We pride ourselves on delivering excellent customer care and service and reviews like yours reinforces these qualities we hold so dear . We wish you happy motoring and all the very best for the future from Peter and the Msl Trade Centre Team

By Brian & Jackie A on 18 January 2018 | Purchase not verified

The guys were very helpful. very nice people it was a pleasure to do business with them,and would recommend

Reply from Msl Trade Centre on 19/01/18

Thank you so much Brian for your 5 star review ,you were a pleasure to deal with and your custom is greatly received . We appreciate your business with and may we wish you happy motoring . Best regards from Peter and the Msl Trade Centre team

By Derek S on 20 December 2017 | Purchase not verified

Travelling down from Scotland it was important that the car was 'as described' by the garage. I was not disappointed. The Salesman proved knowledgeable about the car when contacted previously on the telephone and had the vehicle and associated documents ready for inspection on my arrival in Birmingham. Once i had satisfied myself that the car was 'the one' for me the staff swiftly competed the necessary paperwork to ensure i could get on with the long journey home.

Reply from Msl Trade Centre on 10/01/18

Thank you Derek for your 5 star review and comments . We always strive to offer an honest excellent customer service and your review reinforces the quality we hold so dear , it was a pleasure to meet you and may we wish you happy motoring . Best regards from Zee and the Msl Trade Centre team

By Hugo R on 21 November 2017 | Purchase not verified

Excellent service . I've bought a Mercedes A Class and I am totally satisfied with the car. Strongly recommend Msl Trade Centre to anyone

Reply from Msl Trade Centre on 22/11/17

Hi Hugo , thank you so much for your 5 star review and your excellent feedback . We are absolutely delighted you are happy with our service and we appreciate your wonderful comments . It was great to meet you and may we wish you happy motoring . Best regards from Peter and the Msl Trade Centre team

By Bob H on 16 November 2017 | Purchase not verified

All used car sales companies should be like MSL Trade Centre in Birmingham. As far as I am concerned they set the Gold Standard for their friendliness, the quality of their very reasonably priced cars and a willingness to participate in sensible price negotiation. Pete deserves a special mention for his genuine "Customer first" approach. His help in dealing with a couple of issues for me was immediate and without quibble or fuss. I am truly pleased with all aspects of the transaction. I am more than happy to give a 5* award to both Peter and the company.

Reply from Msl Trade Centre on 17/11/17

Many thanks Bob for posting such a brilliant review and your 5 stars . Its great to hear that we delivered such exceptional customer service . Likewise it was our pleasure dealing with you and we cannot thank you enough for your custom . Wishing you happy motoring and best regards from Peter and the Msl Trade Centre team

By Paul C on 12 November 2017 | Purchase not verified

I highly recommend MSI going here the best service I've had in buying a car in a very long time Peter was absolutely brilliant from start to finish and as for his after sales service he couldn't be beaten anyway so if you want to spend your money and buying a decent car and go to MSL

Reply from Msl Trade Centre on 13/11/17

Hi Paul , thank you so much for your kind words and of course your 5 star review . We are delighted you were happy with the sales process from start to finish as we always strive to offer a no hassle no pressure sales procedure . It was great to meet you and your family , we wish you happy motoring and the very best for the future . Best regards Peter and the Msl Trade Centre team