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Customer reviews of MSL Trade Centre

At MSL Trade Centre we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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MSL Trade Centre

MSL Trade Centre

Based on 262 customer reviews

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  • 5

    5 Stars Just Doesn't Give Them Justice!

    By Amy H on 22 September 2017 | Purchase not verified

    Outstanding Customer Service. We agreed to buy a van from these guys but had to travel to them after work. They kindly agreed to stay open until 7:30pm to complete the purchase and then helped us to get temporary insurance after our potential insurers closed earlier than they had told us which would have left us unable to drive the van home. When we arrived home with the van we realised that it was longer than our previous one and it didn't fit on our drive! We phoned up MSL and they couldn't have been more helpful. They agreed to exchange it for another van and to stay open again for us to travel to them. The exchange was completed with smiles and handshakes even though it was us that had made the mistake. On top of this both vans were in excellent condition and represented excellent value - hence the reason we travelled to make the purchase. Cannot recommend enough. We know where we will be going next time we need a car or van! Thanks again guys.

    Reply from MSL Trade Centre on 23/09/17

    Thank you Amy very much for your 5 star review and for outlining our outstanding customer service . You are a valued customer and we appreciate your business . At Msl Trade Centre we work as a team to treat our customers as we would like to be treated . Thanks Again Amy , happy motoring from all of the Msl Trade Centre team

  • 5

    Great communications & pleasant experience

    By Simon A on 04 July 2017 | Purchase not verified

    I very rarely buy cars from the trade due to previous poor experiences, however from the outset I can say that buying the car from MSL Trade Centre has certainly restored faith. The car was well presented and accurately described which was a pleasant surprise. Even when viewing on a Sunday and at the close of business, I never felt rushed into making the purchase. Comms throughout was superb and the test of customer service is always when something unexpected happens. I called MSL a month after purchasing due to a leaking shock absorber. The car was booked in at a convenient time for me and the shock replaced FOC. If only everything in life was this easy!

    Reply from MSL Trade Centre on 20/07/17

    Thanks for taking the time to post a great review of our business Simon and we appreciate you highlighting your satisfaction with our service . Best regards Peter and all of the team at Msl Trade Centre

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MSL Trade Centre

0121 7531313 07955 582828

Opening times

Monday 09:00 - 17:30
Tuesday 09:00 - 17:30
Wednesday 09:00 - 17:30
Thursday 09:00 - 17:30
Friday 09:00 - 17:30
Saturday 09:00 - 15:00
Sunday Appointment Only

MSL Trade Centre

West Midlands,
B11 1AG