Customer reviews of Msl Trade Centre
At Msl Trade Centre we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Msl Trade Centre
Based on 180 customer reviews
Superb customer service
By Mike F on 22 May 2017 | Verified purchase
I bought an 09 plate S Class Mercedes from MSL Trade Centre. One can feel apprehensive buying a used car but I found the experience at MSL reassuring and helpful, both with the sale and the aftercare. Pete, the Director, was not only personable and friendly he was honest and frank. Even with a 12 month MOT and their own checking no car salesman has a crystal ball to predict future breakdowns, but he told me the "only issue if you have a problem is that there won't be a problem, we'll sort it out". In the first month I had a suspension sensor problem then an electronic handbrake problem and Pete's promise was put to the test. With the help of MSL's sister garage a short distance away the car was repaired on both occasions very quickly and free of charge under the warranty that came with the purchase. And they dealt with the warranty provider not me! All in all, brilliant "bespoke" customer service and I would highly recommend this company for sales and service. Well done. Mike Forrest.
By Trevor B on 27 January 2019 | Purchase not verified
bought my first car from MSLi thought Pete was very friendly and helpful my first Mercedes auto he gave me a driving lesson thanks for that pete the car is great no pressure to buy just left to look at car will see you soon Pete thanks a lot trev
By Owen D on 20 July 2018 | Purchase not verified
Fantastic service, very easy and simple. The staff are knowledgeable and extremely friendly, informing customers throughout the buying process.
very helpful and pleasant
By Brian & Jackie A on 18 January 2018 | Purchase not verified
The guys were very helpful. very nice people it was a pleasure to do business with them,and would recommend
By Derek S on 20 December 2017 | Purchase not verified
Travelling down from Scotland it was important that the car was 'as described' by the garage. I was not disappointed. The Salesman proved knowledgeable about the car when contacted previously on the telephone and had the vehicle and associated documents ready for inspection on my arrival in Birmingham. Once i had satisfied myself that the car was 'the one' for me the staff swiftly competed the necessary paperwork to ensure i could get on with the long journey home.
Msl Trade Centre review
By Hugo R on 21 November 2017 | Purchase not verified
Excellent service . I've bought a Mercedes A Class and I am totally satisfied with the car. Strongly recommend Msl Trade Centre to anyone
A very satisfactory experience.
By Bob H on 16 November 2017 | Purchase not verified
All used car sales companies should be like MSL Trade Centre in Birmingham. As far as I am concerned they set the Gold Standard for their friendliness, the quality of their very reasonably priced cars and a willingness to participate in sensible price negotiation. Pete deserves a special mention for his genuine "Customer first" approach. His help in dealing with a couple of issues for me was immediate and without quibble or fuss. I am truly pleased with all aspects of the transaction. I am more than happy to give a 5* award to both Peter and the company.
The best car sales in the West Midlands
By Paul C on 12 November 2017 | Purchase not verified
I highly recommend MSI going here the best service I've had in buying a car in a very long time Peter was absolutely brilliant from start to finish and as for his after sales service he couldn't be beaten anyway so if you want to spend your money and buying a decent car and go to MSL
5 Stars Just Doesn't Give Them Justice!
By Amy H on 22 September 2017 | Purchase not verified
Outstanding Customer Service. We agreed to buy a van from these guys but had to travel to them after work. They kindly agreed to stay open until 7:30pm to complete the purchase and then helped us to get temporary insurance after our potential insurers closed earlier than they had told us which would have left us unable to drive the van home. When we arrived home with the van we realised that it was longer than our previous one and it didn't fit on our drive! We phoned up MSL and they couldn't have been more helpful. They agreed to exchange it for another van and to stay open again for us to travel to them. The exchange was completed with smiles and handshakes even though it was us that had made the mistake. On top of this both vans were in excellent condition and represented excellent value - hence the reason we travelled to make the purchase. Cannot recommend enough. We know where we will be going next time we need a car or van! Thanks again guys.
Great communications & pleasant experience
By Simon A on 04 July 2017 | Purchase not verified
I very rarely buy cars from the trade due to previous poor experiences, however from the outset I can say that buying the car from MSL Trade Centre has certainly restored faith. The car was well presented and accurately described which was a pleasant surprise. Even when viewing on a Sunday and at the close of business, I never felt rushed into making the purchase. Comms throughout was superb and the test of customer service is always when something unexpected happens. I called MSL a month after purchasing due to a leaking shock absorber. The car was booked in at a convenient time for me and the shock replaced FOC. If only everything in life was this easy!
Msl Trade Centre
- 0121 7531313 07955 582828
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|Monday||07:45 - 18:00|
|Tuesday||07:45 - 18:00|
|Wednesday||07:45 - 18:00|
|Thursday||07:45 - 18:00|
|Friday||07:45 - 18:00|
|Saturday||07:45 - 18:00|
|Sunday||08:00 - 13:30|
Alternative times available by appointment. Open Bank Holidays..