Customer reviews of Msl Trade Centre

By Mike F on 22 May 2017 | Verified purchase

I bought an 09 plate S Class Mercedes from MSL Trade Centre. One can feel apprehensive buying a used car but I found the experience at MSL reassuring and helpful, both with the sale and the aftercare. Pete, the Director, was not only personable and friendly he was honest and frank. Even with a 12 month MOT and their own checking no car salesman has a crystal ball to predict future breakdowns, but he told me the "only issue if you have a problem is that there won't be a problem, we'll sort it out". In the first month I had a suspension sensor problem then an electronic handbrake problem and Pete's promise was put to the test. With the help of MSL's sister garage a short distance away the car was repaired on both occasions very quickly and free of charge under the warranty that came with the purchase. And they dealt with the warranty provider not me! All in all, brilliant "bespoke" customer service and I would highly recommend this company for sales and service. Well done. Mike Forrest.

Reply from Msl Trade Centre on 20/07/17

Hi Mike thank you for our 5 star review . We are very pleased that you are happy with the service you have received and appreciate your loyal custom , again a big thank you from the Msl Trade Centre team

By Trevor B on 27 January 2019 | Purchase not verified

bought my first car from MSLi thought Pete was very friendly and helpful my first Mercedes auto he gave me a driving lesson thanks for that pete the car is great no pressure to buy just left to look at car will see you soon Pete thanks a lot trev

Reply from Msl Trade Centre on 28/01/19

Hi Trevor , firstly thank you for your review and 5 star feedback . Its fantastic to know we gave you great customer service and that all your questions were answered ,it was a pleasure to meet you and your wife and may we wish you all the very best for the future . Regards from Peter and the Msl Trade Centre Team

By Owen D on 20 July 2018 | Purchase not verified

Fantastic service, very easy and simple. The staff are knowledgeable and extremely friendly, informing customers throughout the buying process.

Reply from Msl Trade Centre on 21/07/18

Thank you Owen for your 5 star review and your fantastic feedback . We pride ourselves on delivering excellent customer care and service and reviews like yours reinforces these qualities we hold so dear . We wish you happy motoring and all the very best for the future from Peter and the Msl Trade Centre Team

By Brian & Jackie A on 18 January 2018 | Purchase not verified

The guys were very helpful. very nice people it was a pleasure to do business with them,and would recommend

Reply from Msl Trade Centre on 19/01/18

Thank you so much Brian for your 5 star review ,you were a pleasure to deal with and your custom is greatly received . We appreciate your business with and may we wish you happy motoring . Best regards from Peter and the Msl Trade Centre team

By Derek S on 20 December 2017 | Purchase not verified

Travelling down from Scotland it was important that the car was 'as described' by the garage. I was not disappointed. The Salesman proved knowledgeable about the car when contacted previously on the telephone and had the vehicle and associated documents ready for inspection on my arrival in Birmingham. Once i had satisfied myself that the car was 'the one' for me the staff swiftly competed the necessary paperwork to ensure i could get on with the long journey home.

Reply from Msl Trade Centre on 10/01/18

Thank you Derek for your 5 star review and comments . We always strive to offer an honest excellent customer service and your review reinforces the quality we hold so dear , it was a pleasure to meet you and may we wish you happy motoring . Best regards from Zee and the Msl Trade Centre team

By Hugo R on 21 November 2017 | Purchase not verified

Excellent service . I've bought a Mercedes A Class and I am totally satisfied with the car. Strongly recommend Msl Trade Centre to anyone

Reply from Msl Trade Centre on 22/11/17

Hi Hugo , thank you so much for your 5 star review and your excellent feedback . We are absolutely delighted you are happy with our service and we appreciate your wonderful comments . It was great to meet you and may we wish you happy motoring . Best regards from Peter and the Msl Trade Centre team

By Bob H on 16 November 2017 | Purchase not verified

All used car sales companies should be like MSL Trade Centre in Birmingham. As far as I am concerned they set the Gold Standard for their friendliness, the quality of their very reasonably priced cars and a willingness to participate in sensible price negotiation. Pete deserves a special mention for his genuine "Customer first" approach. His help in dealing with a couple of issues for me was immediate and without quibble or fuss. I am truly pleased with all aspects of the transaction. I am more than happy to give a 5* award to both Peter and the company.

Reply from Msl Trade Centre on 17/11/17

Many thanks Bob for posting such a brilliant review and your 5 stars . Its great to hear that we delivered such exceptional customer service . Likewise it was our pleasure dealing with you and we cannot thank you enough for your custom . Wishing you happy motoring and best regards from Peter and the Msl Trade Centre team

By Paul C on 12 November 2017 | Purchase not verified

I highly recommend MSI going here the best service I've had in buying a car in a very long time Peter was absolutely brilliant from start to finish and as for his after sales service he couldn't be beaten anyway so if you want to spend your money and buying a decent car and go to MSL

Reply from Msl Trade Centre on 13/11/17

Hi Paul , thank you so much for your kind words and of course your 5 star review . We are delighted you were happy with the sales process from start to finish as we always strive to offer a no hassle no pressure sales procedure . It was great to meet you and your family , we wish you happy motoring and the very best for the future . Best regards Peter and the Msl Trade Centre team

By Amy H on 22 September 2017 | Purchase not verified

Outstanding Customer Service. We agreed to buy a van from these guys but had to travel to them after work. They kindly agreed to stay open until 7:30pm to complete the purchase and then helped us to get temporary insurance after our potential insurers closed earlier than they had told us which would have left us unable to drive the van home. When we arrived home with the van we realised that it was longer than our previous one and it didn't fit on our drive! We phoned up MSL and they couldn't have been more helpful. They agreed to exchange it for another van and to stay open again for us to travel to them. The exchange was completed with smiles and handshakes even though it was us that had made the mistake. On top of this both vans were in excellent condition and represented excellent value - hence the reason we travelled to make the purchase. Cannot recommend enough. We know where we will be going next time we need a car or van! Thanks again guys.

Reply from Msl Trade Centre on 23/09/17

Thank you Amy very much for your 5 star review and for outlining our outstanding customer service . You are a valued customer and we appreciate your business . At Msl Trade Centre we work as a team to treat our customers as we would like to be treated . Thanks Again Amy , happy motoring from all of the Msl Trade Centre team

By Simon A on 04 July 2017 | Purchase not verified

I very rarely buy cars from the trade due to previous poor experiences, however from the outset I can say that buying the car from MSL Trade Centre has certainly restored faith. The car was well presented and accurately described which was a pleasant surprise. Even when viewing on a Sunday and at the close of business, I never felt rushed into making the purchase. Comms throughout was superb and the test of customer service is always when something unexpected happens. I called MSL a month after purchasing due to a leaking shock absorber. The car was booked in at a convenient time for me and the shock replaced FOC. If only everything in life was this easy!

Reply from Msl Trade Centre on 20/07/17

Thanks for taking the time to post a great review of our business Simon and we appreciate you highlighting your satisfaction with our service . Best regards Peter and all of the team at Msl Trade Centre