Customer reviews of MSL Trade Centre

By Shafiq A on 05 June 2017 | Verified purchase

I have just purchased a vehicle from MSL and i'm very pleased to add to their other excellent reviews. I would highly recommend them to anyone looking to buy a new/used car. Not only were the staff professional and courteous throughout, there was no typical pushy selling which I have experienced at other dealers. Product knowledge was excellent, i felt they were genuine, trustworthy and helpful. Zee went out of his way to answer a query i had, and was happy to contact the manufacturer on my behalf as well as print off additional details for me. The indoor showroom is clean, well lit, maintained and very easy to reach being close to the Birmingham city centre. If you want peace of mind, and a wide variey of good quality cars to choose from definitely give MSL a visit.

Reply from MSL Trade Centre on 20/07/17

Thanks Shafiq we are so pleased you are happy with your new car and the overall buying experience . Wishing you many miles of happy motoring Best regards from the Msl Trade Centre team

By Neil R on 28 May 2017 | Verified purchase

Brilliant people full honest sale. Thanks

Reply from MSL Trade Centre on 20/07/17

Hi Neil thank you for your 5 star review . Glad you were happy with your new van . Best regards Msl Trade Centre team

By Denis M on 27 May 2017 | Verified purchase

Peter was very nice and helpful on this occasion. Hopefully I don't have an issues but he assured me he is always willing to help.

Reply from MSL Trade Centre on 20/07/17

Thank you Denis for taking the time to give us a wonderful review , we always do our best and appreciate the positive comments . Best regards from all the staff at Msl Trade Centre

By David F on 27 May 2017 | Verified purchase

Very nice company to talk with good service, car in excellent condition and valeted to a very high standard, would recommend them to anyone

By Daniel K on 25 May 2017 | Verified purchase

I bought a Fiat Punto 2 weeks ago. After initially speaking to Pete on the phone, I felt confident this was the car I was looking for. When I got to MSL Trade Centre the car was as advertised, well looked after with full service history and sold at a fair price. Over a cup of coffee Pete showed me all of the previous MOTs of the car, nothing major in its history and sorted out the necessary paperwork. I drove the car away the same day. After a couple of days driving I found a couple of very minor faults (passenger side back window didn't roll down and wing mirror wasn't adjusting correctly) so I phoned Pete back up, he assured me they weren't a problem and he would sort them out. We arranged a day and time convenient for me to drop the car back to MSL, 24 hours later my car was ready with everything in working order. Thanks Pete. A* service. I would recommend MSL Trade Centre to all of my friends and family. ¿ ¿ ¿

Reply from MSL Trade Centre on 20/07/17

Thank you Daniel for your 5 star review . We are glad to be of service , again thank you and for the mention of recommendation . Regards all the staff at Msl Trade Centre

By Anthony B on 25 May 2017 | Verified purchase

Good product, great service, courteous and friendly.

Reply from MSL Trade Centre on 20/07/17

Thank you Anthony for your kind words and of course your 5 star review .At Msl Trade Centre we treat customers as we would like to be treated ourselves so its great to know you had an enjoyable experience . Best regards the Msl Trade Centre team

By Jay T on 24 May 2017 | Verified purchase

I have been looking for a Mercedes-Benz W124 Estate in very good condition with a certain spec! When the one MSL put up for sale, I was instantly impressed with the information, description and the photos supplied by them showing the vehicle, this gave me a very good idea and helped me make a decision to buy it. I am a London based collector and Peter took the time on a Sunday afternoon to talk to me about the car. His honesty and knowledge was very assuring that as I explained I will buy the car (paid in full) on his verbal trust on a 'gentleman's agreement'. Very nice gent, and even more pleasant to deal with in person when I collected the car a few days later. His co-workers were also very nice and welcoming when arrived and even took the time to show us around there very well maintained showroom. Peter ensured me and brother met all the time restrictions to check the car, taxed it on my behalf and delivered all paperwork so we could leave for London again. Highly Recommended!!!!!

Reply from MSL Trade Centre on 20/07/17

Hi Jay , thank you very much for your review and for the 5 stars . At Msl Trade Centre we pride ourselves on honesty and we are always available to explain and describe our products .Thanks again Jay . Best regards from the Msl Trade Centre team

By Vidal T on 23 May 2017 | Verified purchase

Great, really helpful and great advise. Would use again. Great customer service and have gone extra mile in preparing the car and making me feel comfortable.

Reply from MSL Trade Centre on 20/07/17

Thank you for the great review Vidal . It was our pleasure being of service to you . when your ready for Mot or service do not hesitate to contact us . Best regards the Msl Trade Centre team

By Mike F on 22 May 2017 | Verified purchase

I bought an 09 plate S Class Mercedes from MSL Trade Centre. One can feel apprehensive buying a used car but I found the experience at MSL reassuring and helpful, both with the sale and the aftercare. Pete, the Director, was not only personable and friendly he was honest and frank. Even with a 12 month MOT and their own checking no car salesman has a crystal ball to predict future breakdowns, but he told me the "only issue if you have a problem is that there won't be a problem, we'll sort it out". In the first month I had a suspension sensor problem then an electronic handbrake problem and Pete's promise was put to the test. With the help of MSL's sister garage a short distance away the car was repaired on both occasions very quickly and free of charge under the warranty that came with the purchase. And they dealt with the warranty provider not me! All in all, brilliant "bespoke" customer service and I would highly recommend this company for sales and service. Well done. Mike Forrest.

Reply from MSL Trade Centre on 20/07/17

Hi Mike thank you for our 5 star review . We are very pleased that you are happy with the service you have received and appreciate your loyal custom , again a big thank you from the Msl Trade Centre team

By Ugis M on 23 April 2021 | Purchase not verified

I bought Convertible BMW and while I went back home was gearbox issue, I contacted Pete and we arrange date to bring car back to MSL trade centre to fix it. While repaired gearbox found some issues in engine and fixed as well. After about week I got it back and I’m driving already couple days without any issue. All was warranty covered.. This is the best service ever I received. If I will upgrade car in future I will use MSL trade centre, Amazing service! Thank you MSL trade centre for keeping your promise!

Reply from MSL Trade Centre on 24/04/21

Thank you so much in taking the time to leave us a 5 star review , it is reviews like yours that help people to purchase vehicles from us knowing that if there is a problem , there is no problem as it would be sorted out quickly , thanks again from the Msl Trade Centre Team .