Customer reviews of MSL Trade Centre

By munna A on 29 February 2020 | Verified purchase

From the very first phone Conversation even before getting to the centre we were made to feel very welcome and reassured by the friendly voice on the other end of the phone . Once we arrived again we were welcome and made to feel at ease, and this continued during our test drive of the vehicle.Needless to say we ended up purchasing the vehicle which may I add was settled at an extremely great price After further negotiation we got an even bigger discount than the original poster price . Amazing value for money !!! All the paperwork including the tax was completed By the sales assistant before we left,.extremely efficiently and if anything did not feel like a sales transaction but friendly banter and discussion throughout the process. We not only walked away with an immaculate vehicle , A three month warranty As well as an amazing offer on an extended warranty from this prestigious Merc dealership to boot. All in all A1 service From an A1 company. Would not hesitate to recommend. 😊

Reply from MSL Trade Centre on 01/03/20

What a fantastic review ,it was our pleasure to assist you with your car purchase and it was lovely to meet you , 5 star feedback like yours gives us so much satisfaction in knowing that you are satisfied with your purchase and our excellent service .that we offer to all our customers . May we wish you happy motoring and all the very best for the future from Peter and the Msl Trade Centre Team ,

By damien S on 27 February 2020 | Verified purchase

Really pleased. The service was very friendly and relaxed, not pushy at all.

Reply from MSL Trade Centre on 28/02/20

Thank you so much Damien firstly for your excellent review and also your valued custom . We are delighted that you were pleased with our customer service and our relaxed sales approach , it was our pleasure to serve you and wish you all the best and happy motoring for the future . Regards from Peter and the Msl Trade Centre Team

By nadeem W on 15 February 2020 | Verified purchase

Best car dealers ive been to the staff are very friendly, the car i bought was just as it was descibed if not better. Peter was very helpfull thank you for your service will definatly recommend and buy from here again.

Reply from MSL Trade Centre on 15/02/20

Thanks very much Nadeem for your very kind feedback and of course your custom and sharing your experience with others . We are so pleased that you found our team so helpful and friendly , wishing you happy motoring and all the very best from Peter and the Msl Trade Centre Team . .+

By paul G on 12 February 2020 | Verified purchase

Very very good no pressure very helpful and a fantastic service I would use this company again .

Reply from MSL Trade Centre on 13/02/20

Hi Paul thank you so much for taking the time to leave a 5 star review of our company , outlining our no pressure professional sales approach . We look forward to seeing you in the future when you are ready to make your next purchase and wish you all the best and happy motoring from Peter and the Msl Trade Centre Team .

By waseem H on 07 February 2020 | Verified purchase

Great experience. Professional dealing. No hassle buying. Looking forward to deal in future.

Reply from MSL Trade Centre on 08/02/20

Thank you so much Waseem for your custom and our 5 star review ,i am delighted that you were happy with our customer service and it was our pleasure to serve you . We look forward to welcoming you back in the future for any of your motoring needs , Best regards from Peter and the Msl Trade centre Team

By jonathan M on 21 January 2020 | Verified purchase

Fantastic service- treated with dignity everyday well explained with deep knowledge

Reply from MSL Trade Centre on 22/01/20

Many thanks Jonathan for taking the time to leave us a 5 star review outlining our customer service and knowledge , it was our pleasure to meet you and serve you . May we wish you happy motoring and all the very best from Peter and the Msl Trade Centre Team

By Marin A on 17 January 2020 | Verified purchase

Both a new car from them. Only 30.000 miles on the clock, after a 2 days of driving notice and oil leak from the engine, to be more exact Rocker Cover gasket. I have notified them and the woranty company that they gave me with the purchase of the car. Bottom line warranty won't cover the damage for no practical reason which I will take them to Court. Strongly do not recommend baying cars from this dealer hi possibility of getting a damaged vehicle.

Reply from MSL Trade Centre on 06/01/21

Thank you so much Marin for taking the time to leave us this review , i am happy the warranty company paid for the new rocker cover gasket and refitting as i sorted the claim out direct with the warranty company on your behalf because of crossed wires , May we wish you all the best from Msl Trade Centre

By ian W on 16 December 2019 | Verified purchase

Peter is a very helpful and interesting man. We arranged to view the VW Caddy on route from Eastbourne to Scotland. After test driving I agreed to buy it and all paper work etc was carried out. On our way home the following week I collected the Caddy. On my test drive I never put my foot down hard as drove around in a built up area and max speed limit was 40mph. Sadly, I found that when in sport (auto gear box) the van would not change gear. I took the van to my local garage to check it out who confirmed a gear box fault. I contacted Peter who told me not to worry and would speak to the gearbox company he had used. I took the van to a gearbox specialist near me and found that mechatronic value was at fault. It turned out that the wrong program had been installed (petrol put on a diesel). This was changed at no cost to me and now the vehicle runs like a dream. It was a pain and did make me panic but as Peter said, he would get it resolved and we did.

Reply from MSL Trade Centre on 13/01/20

Thank you Ian for our 5 star review and thank you for explaining the quality of our customer service . we really appreciate your patients and time you took in writing our review and we are so pleased your happy with your purchase , may we wish you hapy motoring and all the best for the future from Peter and the Msl Trade Centre Team.

By luke P on 30 November 2019 | Verified purchase

Just picked my new Audi A4 sline up from this place very pleased with it after driving 3hrs was well worth coming. Prices are fair very genuine place good staff very helpful guy.

Reply from MSL Trade Centre on 01/12/19

Many thank Luke for taking the take to give us such an outstanding 5 star review of our business , great customer care and service are qualities we feel very strongly about and your review reinforces these qualities we hold so dear , may we wish you happy motoring , best regards from Peter and the Msl Trade Centre Team .

By donna B on 28 November 2019 | Verified purchase

My experience of MSL Trade Centre has been very positive. I found Peter to be genuine, fair and very helpful. After discovering an unexpected electrical problem with my car, he went the extra mile to make sure my new car was fixed and that I had a good deal. He also made sure I had a replacement car while mine was being fixed. He kept in touch with me through the whole process to explain what was happening and to reassure me. I would recommend MSL.

Reply from MSL Trade Centre on 28/11/19

Thank you very much Donna for your custom and of course our 5 star review ,we really appreciate you sharing your experience with other customers and wish you happy motoring and best regards for the future , from Peter and the Msl Trade Centre Team .